Energy Consumers Australia is the national voice for residential and small business energy consumers. In addition to their rich quantitative research on Australian energy consumer sentiment, Energy Consumers Australia also conducts candid interviews to bring a consumer perspective to energy market decision makers in government and industry.

Phil’s role in the Mt Druitt Community Listening project was to find the most compelling case study and produce a mini-documentary highlighting the challenges communities face when reading and understanding their energy bills. Sheik Adid supports members of the community in Mt Druitt through one-to-one bill support for individuals that do not speak english at home or have difficulty understanding their energy bills.

The mini-documentary was produced and then published across YouTube and Facebook, receiving more than 4,000 views. In February 2020, this video was also screened at the Foresighting Forum 2020: A future vision for future energy services conference to over 150 government and industry leaders in Sydney.


Liuanga Palu, Sydney Alliance
Thuy Nguyen, Sydney Alliance
Chris Alexander, Energy Consumers Australia